Our client, a venture-backed, Series D SaaS company in the HRTech / developer tooling space, is hiring an Enterprise Customer Account Manager to join their growing team. Trusted by Fortune 500 organizations and millions of developers worldwide to hire and upskill technical talent, they are scaling their customer organization to support long-term enterprise adoption and expansion.
The Enterprise Customer Account Manager will own relationships with strategic enterprise customers, guiding them from adoption through expansion. This role is focused on driving measurable outcomes, retention, and growth by acting as a trusted partner to senior HR, TA, and technical leaders while coordinating internal teams to deliver long-term value.
Responsibilities:
- Own and manage a portfolio of enterprise customers, driving adoption, retention, and expansion
- Develop and execute account strategies aligned to customer goals and measurable outcomes
- Build trusted relationships with executive sponsors and technical stakeholders
- Act as the primary point of ownership for accounts, coordinating internal teams and removing blockers
- Lead proactive engagement cadences including QBRs, success reviews, and executive check-ins
- Identify and structure expansion opportunities and commercial terms that support long-term growth
- Maintain accurate account health metrics, forecasts, and growth pipelines
Requirements:
- 5+ years of enterprise SaaS account management or customer success experience
- Proven ability to manage and grow complex Fortune 500 customer relationships
- Strong communication and stakeholder management skills across technical and business audiences
- Highly organized, outcome-driven, and comfortable managing multiple enterprise accounts
- Experience operating in fast-paced, high-growth environments with strong ownership expectations
- HRTech, developer tooling, or adjacent platform experience is a plus
Salary: $140k – $150k base plus commission/bonus