80Twenty is a boutique marketing recruitment agency that connects high-growth companies with exceptional candidates.
Our client, a newly formed rapidly growing B2B marketing agency built from the combination of several established global B2B marketing agencies is hiring for a client services expert to join their growing team. The company delivers strategy, creative, comms, media, and technology under one roof, built around journey based campaigns and powered by a proprietary AI driven marketing platform.
Our client is hiring a client services professional to own day to day account management across a portfolio of B2B clients. This person will be the connective tissue between the client and the internal teams delivering strategy, creative, media, and customer experience work, ensuring campaigns run smoothly and client relationships stay strong as the business scales into its next chapter. Reporting to an Account Director, this role sits at the center of how the company delivers on its integrated model.
Location is flexible and open to remote, with a preference for hybrid candidates based in New York or San Francisco.
Responsibilities:
- Own day to day client relationships, serving as the primary point of contact for a portfolio of B2B accounts
- Lead the coordination of campaign execution across creative, media, strategy, and customer experience teams
- Manage project timelines, budgets, and deliverables to ensure work is delivered on time and to a high standard
- Build a deep understanding of each client's business, competitive landscape, and marketing objectives
- Translate client goals into clear briefs and direction for internal teams
- Identify opportunities to expand scope or deepen impact within existing accounts
- Prepare and present campaign updates, performance summaries, and strategic recommendations to clients
- Anticipate client needs and proactively flag risks or roadblocks before they escalate
- Support senior leadership on account planning, renewals, and growth conversations
- Maintain a strong grasp of the company's platform and service offering to represent it credibly to clients
Requirements:
- Experience in a B2B marketing agency environment, ideally in an account management or account supervisor capacity
- Demonstrated ownership of client relationships, including day to day communication and expectation management
- Experience coordinating cross-functional teams to deliver integrated campaigns
- Strong organizational skills with the ability to manage multiple accounts and competing priorities
- Comfort operating in a fast evolving, newly formed organization is a plus
- Familiarity with marketing technology or AI-driven platforms is a plus
- Excellent written and verbal communication skills, with confidence presenting to clients
Compensation & Benefits:
$70,000 to $100,000 depending on experience.