Our client is a Digital Marketing Agency with a great reputation. This is a remote full-time role with full benefits. The Digital Account Manager is responsible for the daily management of client accounts. This role reports to our Director of Client Services. Assignment will include on-going client communication and working with the internal teams to create strategy, timelines, recommendations, etc. You will also be responsible for ensuring projects are done on time and meet client expectations.
You’ll interact with clients and vendors regularly through email, phone calls, or in-person meetings so your excellent written, verbal and presentation communication skills will be valued.
Responsibilities:
Drive revenue growth by identifying new opportunities and determining the appropriate approach for each designated client.
Assist with client inquiries and problem resolution.
Coordinate with the internal teams on specific needs for clients.
Maintain a high level of client knowledge of goals and initiatives.
Maintain knowledge of best practices within Paid Media and digital marketing.
Help identify trends, wins and losses and communicate to clients.
Construct narrative for client presentations and deliverables.
Improve and maintain internal and external documentation.
Engage with different parts of the team to lead client engagements.
Help define strategy by partnering with internal teams to meet best practices
Present multiple monthly marketing performance reports for a variety of business units and products.
Qualifications:
Bachelor's degree in Marketing, Communications or a related field.
3+ years minimum in the industry or related experience
Demonstrated experience running engagements with clients.
Experience with paid media, analytics, web, mobile, video and brand.
Proven track record of managing multiple accounts and campaigns successfully.
Excellent verbal, written, proofreading and organizational skills.
Broad campaign experience including digital demand generation.
Proficiency in Google Workspace (Sheets, Docs, Slides etc.) & Microsoft Office.
Google Ads Certification is a big plus
Understands how to properly analyze qualitative and quantitative data.
Strong problem solving skills and attention to detail.
Excellent time-management and organizational skills.
Ability to handle difficult situations in a positive and professional manner.
Strong analytical thought process and ability to interpret findings.
Strong presentation, communication and writing skills.
Inbound and outbound marketing experience.
Salary: 60-85K