Our client, a Las Vegas based plumbing and drain company is hiring for a General Manager to lead their team. The company is known for high-quality workmanship, exceptional customer service, and a commitment to excellence and serves residential and commercial clients with a wide range of plumbing services, including repair, installation, maintenance, and emergency response.
This position is responsible for management activities, including; establishing department development plans for installation, service, and maintenance. Also responsible for following and enforcing policies and procedures to ensure the company fulfills its contractual obligations for service repair, installations, and maintenance in accordance with profit objectives and directives. The Service Manager is the person that coordinates all of the activity between the office and the field.
Responsibilities:
- The essential functions include, but are not limited to the following:
- Supervise and lead Service Technicians and Installation Crew
- Directly responsible for recruiting, interviewing, training, managing, and evaluating field technicians
- Conduct ride a longs with technicians and provide feedback
- Ensure all repairs and installs are completed to the highest quality standards and if necessary all permits are obtained
- Communicate and monitor goals
- Manage work load and schedules to best utilize manpower and maximizes profits
- Ensure technicians are being dispatched effectively
- Assist technicians with issues while in the field
- Facilitate weekly meetings
- Resolve customer issues or concerns to ensure complete satisfaction
- Ensure all department operations are carried out in compliance with local, state, federal, and company requirements
- Ensure all team members comply with OSHA safety standards.
- Harness a safety culture
- Provide feedback to managers regarding market trends, revenue opportunities, customer issues, and all issues relevant to the business
- Manage and stay within departmental budget
- Achieve budgeted gross margin
- Meet or exceed all company goals
- Maximize lead opportunities, retain and grow Club Membership clients.
- Manage inventory, equipment and service fleet
- Review, approve new products and services
- Perform clerical duties associated with, but not limited to, field technician paperwork, personnel evaluations, and expense reports
- Carry out additional duties assigned by the General Manager or Owner
- Obey and teach the company Code of Ethics Team Rules and Team Philosophy.
- One third of your time should be spent Recruiting the right Team Members, One third of your time should be spent Training those team members, and then the last One third should be spend Supervising, Administrating, and Motivating your team. Manage your time in these proportions and you will be a successful Manager.
Requirements:
- Proven experience as a Service Manager or Operations Manager, or similar role within an HVAC company.
- Strong leadership and people management skills
- Excellent organizational and problem-solving abilities
- Ability to thrive in a fast-paced, service-oriented environment
- Valid driver’s license; clean driving record
Salary: $100-110k depending on experience.