Our client is a growing healthcare organization seeking a Director of Patient Growth to lead patient engagement and conversion efforts across the early patient journey.
This role owns the experience from initial inquiry through first appointment, with a focus on improving conversion, operational efficiency, and patient satisfaction. The ideal candidate brings a mix of leadership, process ownership, and customer-centric thinking.
Responsibilities
- Lead and optimize patient onboarding and appointment conversion processes
- Manage and develop a remote customer success team
- Improve workflows, performance tracking, and operational rigor
- Partner cross-functionally with Marketing, Clinical, and Technology teams
- Use data and CRM tools to drive continuous improvement
Requirements
- 7+ years in sales, patient services, or related operations roles
- Experience leading and scaling teams
- Strong track record improving conversion and customer experience
- Comfortable owning processes, metrics, and change initiatives
Salary: $190-280k depending on experience.